* REQ
* 09/02/2026
* Customer Journey
* Brussel, België
* ING Bank
Product Lead Life Events
Tribe Daily Banking & Client First – Area Savings & Life Events
GJA Level: 18
A day in the life of a Product Lead Life Events
* Leading a product domain that owns end-to-end customer & employee journeys of key daily banking journeys, including but not limited to successions, seizures, close accounts, and release of rental guarantees.
* Managing, aligning and representing multiple squads composed of CJEs and delivery engineers that deliver change (digitalization, process improvement etc.), non-financial risk management & run activities.
* Coordinating stakeholders across segments, client services, technology, and branch networks for domain-owned processes. The coordination takes place via formal touchpoints such as Obeya's and QBR alignments, as well as more informal and direct communication on a day-to-day basis.
* Monitoring delivery commitments, managing dependencies and resolving impediments to ensure progress towards defined targets for the Life Events.
* Collaborating with peer product leads and tech leaders in the Tribe as part of the etended leadership team of DBCF central delivery teams.
How to succeed
We hire smart people like you for your potential. Our biggest epectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
* Through understanding & demonstrated eperience with daily banking journeys from a business, risk, process and product point of view
* Affinity with digital delivery to ensure having meaningful, collaborative yet challenging discussions with tech stakeholders
* Ability to understand & structure compleities, and translate them into clear action plans for the team
* Solid team management, leadership and storytelling skills to define priorities and streamline objectives while keeping focus on growth of team members
* Strategic vision to define the future of Life Events together with tribe leadership in a way to maimize positive impact for NPS and eNPS
* Full professional command in Dutch, French and English languages as we operate in a comple, multi-lingual and multi-location set up
As a Product Lead, you will have the opportunity to:
* Develop leadership skills every day by being part of the etended leadership team of Tribe DBCF central delivery teams
* Deepen knowledge and digital skills to further improve coverage, quality and performance of Life Events journeys
* Epand skills and epertise around emerging capabilities including digitalization, data & AI
The team
* Life Events team is an eperienced and strong domain within Tribe DBCF, comprised of a nice mi of eperienced professionals and young talents. It is also an international & multicultural team where everyone is welcomed. Working within the same squad with delivery engineers and operating in a large stakeholder map help improve hard and soft skills every day. The candidate Product Lead (PL) will have the opportunity of leading this team with the full support of his/her PAL and peer PLs in the area.
Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via a My Job Your Job.
* Hiring Manager: Ozan Gorkem
* Peer Product Leads: Pierre Pirson, Pieter-Jan Boiten
Your place of work
Eplore the area
Questions? Just ask
Sofie VAN DEN BOSSCHE
Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.