Responsibilities
* Embrace the Customer Service model and drive positive behaviours around company focus areas
* Deliver business initiatives to support brand vision and increase productivity
* Lead & develop team to deliver the RL Selling Culture
* Execute Brand Presentation guidelines
* Exceed sales and profitability targets
* Deliver sales & profitability through key metrics: KPI
* Adopt tools & processes to improve employee efficiency & increase productivity
* Understand & support budgetary requirements to increase store profitability
* Manage & maintain a safe working environment for customers and employees
* Maintain compliance of all company policy & procedures including health and safety and employment legislation
* Partner with (Assistant) General Manager and implement action plans to minimise shrink and improve store compliance
* Responsible for the supervision and development of the team
Qualifications
* Previous managerial experience with fast‑paced high‑volume luxury retail environment
* Work autonomously and give proactive guidance in a fast‑paced dynamic environment
* Excellent sales skills (actively engage with customers to promote sales and offer best‑in‑class shopping experience)
* Able to prioritise workload, meet tight deadlines and specified standards
* Excellent organisational, planning and time management skills
* Excellent communication skills and the ability to engage, motivate and influence direct team and others
* Computer skills: MS Office
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