Are you an experienced Business Analyst ready for a new challenge in an dynamic industry? We are looking for a driven professional who can serve as the link between business needs and technological solutions. In this role, you will be responsible for managing complex processes and collaborating with various external software vendors, both offshore and onshore.
Responsibilities:
* You will analyze and optimize business processes related to appointment management (booking, execution) and Workforce Management.
* You will manage and improve processes for Order Management and Mass Roll Out (MRO) projects, such as fiber optic deployment.
* You will be a central figure in stakeholder management, translating the needs of internal teams into clear requirements for software vendors.
* You will work closely with external parties and other onshore/offshore vendors.
* You have knowledge of the Telecom OSS domain and are familiar with the overall telecom infrastructure.
* You have sufficient IT knowledge to discuss topics such as database management, integrations (RESTful), off-the-shelf software, custom development, and cloud solutions (public/private).
Requirements & Qualifications:
* You have proven experience as a Business Analyst.
* You are accustomed to working with external software vendors in an international context.
* You are analytical, have strong communication skills, and are able to bridge the gap between business and IT.
* Experience with the mentioned domains (appointment management, MRO, Order Management) is a significant plus.
* You have a proactive attitude and are results-oriented.