As a Customer Advisor, you will be the first point of contact for clients, handling a variety of incoming queries through phone, email, and live chat (Chatter). Your mission is to provide fast, friendly, and efficient support while ensuring a positive customer experience.Our client, a well-established company that is actively looking for a dynamic and service-minded Customer Advisor to join their team. The company values customer satisfaction, teamwork, and clear communication.As a Customer Advisor, you will be the first point of contact for clients, handling a variety of incoming queries through phone, email, and live chat (Chatter). Your mission is to provide fast, friendly, and efficient support while ensuring a positive customer experience.Tasks : Answer incoming customer calls and emails in Dutch and FrenchRespond to live chat inquiries via ChatterAssist customers with product or service-related questionsInvestigate and resolve customer complaints or issuesFollow up on open cases and ensure timely resolutionKeep internal systems updated with accurate customer informationCollaborate closely with internal departments (sales, logistics, etc.) We are looking for a Customer Advisor that : You are perfectly bilingual in Dutch and French (spoken and written)You have strong communication and interpersonal skillsYou are dynamic, proactive, and customer-focusedYou are comfortable with handling multiple channels (calls, emails, chat)Previous experience in a customer service or contact center environment is a plusYou are organized and capable of working independently as well as in a team Our client offers : A stable and long-term position within a growing companyA friendly and supportive work environmentOpportunities for internal development and learningCompetitive salary package with benefits Sales, Logistics, Customer complaints, Customer Service, Customer Service, Organization Skills, Communication, Proactivity, Customer Experience, Friendliness, Customer Oriented, Bilingual, Live Chat, Contact Centers