At Reynaers Aluminium, we dedicate ourselves to providing exceptional support to our clients, architects, and investors. Through open and proactive collaboration, we consistently achieve the highest standards and deliver outstanding results in every project, whether big or small. To further strengthen our team, we are looking for a: Technical Support Engineer Support our customers on their journey to Industry 4.0, and grow with a global innovation leader As a Technical Support Engineer, you provide support and training to international colleagues and customers during the installation of CNC machines and the integration of our Reynaers software. You help customers optimize their daily operations and take their digital production processes to the next level. What you will do? During new installations, you guide customers towards Industry 4.0 by integrating our software and calculation tools into their production workflow. You support customers in using our software solutions and linking them to their CNC machinery, including sometimes international trips. You roll out our software, deliver training sessions, and ensure users become confident and proficient quickly. You occasionally test new software versions and patches, documenting any bugs or anomalies you identify. When a malfunction occurs, you jump into action—quickly assessing the urgency and technical complexity, launching a clear diagnostic strategy, and driving the case from the first alert all the way to a successful resolution. Even during high‑pressure support calls, you stay focused and confident, turning challenges into opportunities to apply sharp troubleshooting skills and deliver clear, empowering guidance to clients. You identify recurring issues and contribute to structural, long-term solutions. You stay up to date with the latest trends and share your knowledge with the team. Who you are : You hold a technical bachelor’s degree such as Electromechanics or an ICT discipline with a strong technical focus or you have equivalent experience in Industry 4.0 environments. Customer satisfaction is your top priority. Whether you are an enthusiastic starter or already have experience, our training program helps you grow quickly. Experience with a scripting language is an advantage. You have an excellent command of English; basic skills in Dutch and French are a plus. You have a strong affinity with the construction sector and technology in general. You thrive in a hands-on, results-oriented environment. You possess solid skills in MS Office (Word, Excel, Outlook, PowerPoint). Experience with Atlassian tools (Jira, Confluence), AutoCAD 2D, and/or Autodesk Inventor is considered an asset. The ability to operate effectively under pressure is a key requirement. What we offer: A state-of-the-art international workplace at a global leader in aluminum solutions, driven by continuous innovation. A comprehensive training program to help you fully master every aspect of your role. A dynamic work environment with new challenges every day. The opportunity to shape the future at a socially responsible and sustainable company focused on digital technology. A competitive salary and a wide range of extra-legal benefits. A mobility plan that supports easy, healthy, and sustainable commuting. Participation in sports events, we cover registration and sportswear. The satisfaction of contributing to impactful community initiatives. Daily culinary delights in our company restaurant. W ho we are: As an international family business, Reynaers Aluminium improves living and working environments for people today and for future generations. Reynaers Group is a leading specialist in the development, distribution, and commercialization of innovative and sustainable building components made from aluminum and steel. Through our brands, including Reynaers Aluminium and Forster, we have grown from a small family business into an internationally oriented group of companies that creates energy-efficient and responsibly made products, making a difference for homes, buildings, and the people they serve. Our motto "Together for Better" is more than just a slogan! It reflects how we, as colleagues, work together. With our open and proactive mindset, we reach the highest standards and achieve the best results in every project, big or small. Your workplace will be the Reynaers Campus in Duffel, the headquarters of Reynaers Groups and Reynaers Aluminium. The campus includes various departments such as R&D, Operations, our Technology Centre, Training Centre, and over 62,000 m² of warehouses. Are you ready to take the next step in your career and make a significant impact in the world of construction and aluminum solutions? Then let's go " Together for Better " together. Discover what we have to offer and become part of our dedicated team!