Job Description
The E-Commerce Platform Owner will own the definition, delivery, and continuous improvement of our new custom developed e-commerce platform and its integration with the respective Laboratory Information Management Systems (LIMS) and ERP, including finance, stock and supply chain management. This platform is to be developed to serve all Eurofins businesses globally that engage customers through e-commerce. The role will partner closely with business stakeholders, sales teams, supply chain experts, and software engineering teams to translate complex business requirements into scalable, user and client-centric digital solutions.
This role requires strong business and technical acumen, outstanding communication and leadership skills, and a proven ability to manage multiple priorities in a dynamic, fast paced global environment.
Key Responsibilities
1. Product Ownership & StrategyDefine and manage the product backlog, roadmap, and priorities for the e-commerce platform and its integration with LIMS, finance and supply chain systems.Collaborate with business leaders, scientists, supply chain managers, and IT stakeholders to align product vision with company strategy.Translate business requirements into clear user stories and acceptance criteria for software development teams.
2. Delivery ManagementPartner with engineering, QA, and DevOps teams to ensure timely, high-quality delivery of product features.Facilitate Agile ceremonies (e.g., sprint planning, backlog grooming, reviews, retrospectives).Manage dependencies, risks, and cross-functional coordination across global teams.
3. Stakeholder EngagementServe as the primary point of contact for internal and external stakeholders on product functionality, roadmap, and delivery progress.Balance competing priorities while ensuring the product delivers maximum value to customers and the business.Collect and analyze feedback to inform continuous product improvements.
4. E-commerce, LIMS & Supply Chain IntegrationOversee integration between the e-commerce platform, LIMS, finance, stock, and supply chain systems, ensuring seamless data flow and process automation.Ensure compliance with regulatory and quality standards relevant to multiple geographies, products and industries including biopharmaceuticals, clinical diagnostics, and direct to consumer sales.Optimize workflows for inventory management, order fulfillment, and laboratory operations.
Qualifications
Required:
5. Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
6. 8+ years of experience as a e-Commerce Platform Owner/Product Owner, Business Analyst, or IT Project Manager in software product development.
7. Demonstrated success managing complex enterprise platforms (ideally with ERP, LIMS, or supply chain components).
8. Strong knowledge of Agile methodologies (Scrum/Kanban).
9. Experience working with e-commerce platforms (e.g., Shopify Plus, Magento, custom-built solutions) and their integrations with ERP/LIMS/CRM systems.
10. Proven ability to translate technical requirements into business value.
11. Excellent communication skills, with experience managing stakeholders across multiple countries and functions.
Preferred:
12. Experience in life sciences, biotech, pharmaceutical, or healthcare technology.
13. Familiarity with data privacy regulations (GDPR, HIPAA) and compliance frameworks.
14. Understanding of APIs, microservices, and modern software architectures.
15. Strong analytical skills with experience in data-driven decision making.
Key Skills & Attributes
16. Strategic Thinking: Ability to balance near-term deliverables with long-term vision.
17. Leadership Potential: Capacity to grow into a Product Director role, managing product and delivery teams, including software development.
18. Collaboration: Strong interpersonal skills with the ability to influence without direct authority.
19. Adaptability: Comfortable working in a fast-paced, global, and matrixed organization.
20. Customer-Centric Mindset: Passion for building intuitive, scalable solutions that serve diverse stakeholders.
21. Results-Oriented: Proven track record of delivering products on time and within scope.
Additional Information
PERSONAL CHARACTERISTICS
Eurofins has a culture of high professional standards, with strong processes, and an eye for details. Candidates will need to be fully aligned with this culture, which implies a structured and analytical approach, pragmatism, and modesty.
EVOLUTION:
In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).