Job Overview
Position title: SAP CEA iXp Intern - SAP Customer Engagement Advisory Excellence
Location: SAP Labs Latin America - São Leopoldo, Brazil (hybrid)
Expected start date to end date: 2026 – 2028
Program overview: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.
Responsibilities
* Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
* Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
* Support executive events, designing customer presentations accordingly to SAP branding standards; and strategic initiatives, preparing data analysis for business actions.
* Participate actively in meetings, providing input for leaders’ and topic experts’ decisions.
* Assist new colleagues with enablement sessions and contribute to improve the training materials.
Qualifications
* Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2028/1).
* Fluent in English (written and spoken). Spanish is an advantage.
* Passionate about customer success. Experience with customer engagement is a differential.
* Communicative, relational and managerial skills required. Procedural, analytical and automation skills desirable.
* Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end‑to‑end and as part of process.
Benefits and Opportunities
Students will benefit from constant learning, skill growth, and comprehensive benefits through hands‑on projects, mentorship, and professional development opportunities.
Equal Employment Opportunity Statement
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
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