Buy, Delivery & Return Officer
About us
Our mobility is changing rapidly. And Arval is changing with it. We have been offering our private and professional clients simple, uncomplicated and complete mobility solutions that perfectly match their needs for over 30 years.
Working within the BNP Paribas Group's extensive network, we continue to grow and improve as an organisation year upon year. What is the most important factor in our success? Our more than 7,000 members of staff, spread across more than 30 countries around the world.
Our motto is "Life is a journey made of journeys", and that applies to our customers as well as our colleagues. Your journey at Arval will be one where you are constantly on the move. It is about making the most of your talents and continuing to grow while surrounded by amazing travelling companions. Want to continue to grow with us? Apply for the position of Buy, Delivery & Return Officer now!
Our values
Our core values are the foundation of our success and are at the heart of everything we do. They are the fertile soil for a culture where everyone can grow and thrive, with a lasting positive impact on each other, our customers and the world around us. Do you want to be part of this committed team and join us in making a difference?
Your role at Arval
1. Track orders through from enquiry to delivery. This can cover a wide range of products: cars, bicycles, charging solutions and accessories.
2. Execute and/or check every step in the process while also ensuring good communication with all the parties involved, confirm promotions with dealers, check whether the car has been ordered from the right dealer, check whether the customer has safely received the car, etc.
3. Register vehicles for delivery and activate (start up) the contract.
4. Arrange an appointment for the return of the vehicle when the lease contract ends.
5. Follow-up and anticipate complaints that may arise during the process. Inform the person concerned when action is required. Handle the administrative processing of a complaint in our system, so that our colleagues in field service can follow it up with our suppliers.
6. As a Buy, Delivery & Return Officer, you will act as the point of contact for both customers and suppliers, as well as being the go-to person within the account team when they need vehicle knowledge and product knowledge.
Your skills
7. Bachelor's level of thinking
8. Very good knowledge of both the national languages Dutch and French and some knowledge of English
9. Previous work experience is an asset
10. Accuracy and working well under pressure
11. A willingness to step up and having a sense of responsibility.
12. Interest in the automotive sector and mobility solutions
13. Ability to process details and work accurately so that every quote/order and invoice is prepared using the correct calculations and information. You bring your up-to-date and active product knowledge to your varied and extensive range of tasks
14. Customer focus in order to provide a flawless service to both your internal and external customers (customers and drivers)
15. Ability to negotiate with our different suppliers (car dealers, charging solution partners, etc.) to ensure service expectations are met
16. Results-oriented, both individually and as part of a team, in order to achieve personal and team goals
17. Ability to plan and prioritise your workload in a methodical and balanced manner
18. A dynamic personality in order to give the necessary input to the team, colleagues and customers and so increase commitment
19. You are someone who values respect, helpfulness and open communication
What will we offer you?
20. An attractive market-level salary and numerous benefits, including:32 days' holiday for full-time employmentSalary for Mobility optionPerformance-related bonusGroup and hospitalisation insuranceOutpatient care and dental care coverLaptop and smartphoneWorking from home allowanceMeal and eco vouchers
21. A good work-life balance with flexible working hours and a hybrid working environment.
22. A personal development plan and a wide range of training opportunities.
23. A fast-growing international environment that believes in the power of diversity, inclusion, corporate responsibility and well-being.
24. Special events with your colleagues that are guaranteed to be good fun and enjoyable!