Overview
Head of IT Program Portfolio Management / Head of CIO Office
Job Type: Permanent
Salary: Open + strong bonus & overall benefits package
We are looking specifically for a candidate with Insurance experience who has overseen a large Portfolio of projects/programs specifically within the IT space, Governance experience is also a must with a strong preference for DORA.
The CIO Office acts as the central steering entity for the businesses IT organization. It aligns strategy, governance, performance, and portfolio delivery to enable data-driven decision-making. The CIO office ensures transparency, control, and compliance while orchestrating IT efforts towards consistent, business-aligned value delivery.
The Head of CIO Office leads this function and acts as the operational right hand of the CIO – driving execution, governance, and cross-functional coordination across all IT domains.
Experience (mandatory)
Degree in Information Technology, Computer Science, Business Administration, or a related field
Experience in Financial Services, ideally insurance (e.g. familiarity with DORA, Solvency II)
8+ years of experience in IT strategy, governance, and enterprise-wide transformation
Proven track record in IT portfolio management, prioritization, and delivery steering
Strong background in performance management, KPI frameworks, and data-driven reporting
Experience in regulated environments and operationalizing governance frameworks (e.g. DORA, ISO)
Demonstrated ability to operate in complex, multi-stakeholder organizations
Experience interfacing with board-level stakeholders
Strategic mindset: Translating business strategy into actionable IT direction and priorities
Decision enablement: Synthesizing complex data into clear, executive-ready insights
Governance leadership: Designing and enforcing governance structures, processes, and accountability
Stakeholder management: Influencing and aligning senior stakeholders across IT, business, risk, and finance
Navigating complexity: Managing ambiguity, conflicting priorities, and cross-functional dependencies
Skills
Executive communication & storytelling: Structuring complex topics into clear, decision-ready messages (incl. board-level)
Data & reporting expertise: KPI frameworks, dashboarding, and performance transparency (e.g PowerBI, SQL)
Governance & operating model design: Defining governance structures, policies, and decision processes
Portfolio & delivery management tools: Experience with JIRA, LeanIX, and reporting platforms
Process & change management: Design and optimization of cross-functional IT processes
Cross-functional coordination: Orchestrating collaboration across IT, business, Risk, and Finance
Core Tasks & Activities
Strategic Steering & Governance
Define and evolve IT strategy, roadmap, and priorities
Translate business strategy into governed IT execution (in collaboration with Enterprise Architecture Team)
Establish and run governance structures, decision forums, and policies
Ensure alignment across IT domains, business, and leadership
Risk, Control & Compliance Oversight
Maintain end-to-end IT risk & control framework
Oversee control effectiveness, remediation, and audit readiness
Ensure compliance with regulatory requirements (e.g. DORA)
Act as interface to Risk, Compliance, and Audit (2nd/3rd line)
Performance Management & Reporting
Define and manage KPI framework (incl. DORA requirements)
Deliver automated, reliable reporting and dashboards
Provide consolidated insights on performance, risks, and progress
Enable fact-based CIO and board-level decision-making
Steer IT portfolio, priorities, and delivery pipeline
Ensure transparency on initiatives, resources, and capacity
Define and run demand intake, change, and IT impact processes
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