PpThere’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers. /p pUMAX is the brand name of our software solution for water and energy utilities. It automates business processes and enables them to better engage with their customers. UMAX is a cloud‑based solution built on the Microsoft Dynamics 365 platform. /p h3What you will work on /h3 pAs a Service Delivery Manager, you are focused on quality and customer satisfaction. You motivate your team to achieve optimal productivity. /p h3Responsibilities /h3 ul liDevelop and maintain a strong professional relationship with your client. /li liConsistently execute and follow up on long‑term application maintenance contracts. /li liExecute an efficient service delivery approach. /li liEnsure SLA achievement and maintain a high level of customer satisfaction. /li liProvide input for permanent tracking of KPIs (financial, quality, schedule and risks/issues). /li liGuide a team of Service Delivery Consultants (functional, technical and testing profiles). /li liAnticipate client organizational changes. /li liIdentify new business opportunities and help transform them into concrete proposals. /li liBalance the needs and wants of the client with the capacity and budget oversight. /li liAccountable for third‑party management with a focus on quality and delivery standards. /li liManage all significant changes or new projects under your supervision. /li liSuggest and implement continuous improvements on standard processes and tools to drive operational efficiencies. /li /ul h3Qualifications /h3 ul liAt least 10 years of experience in service delivery management. /li liStrong business knowledge on applied ERP solutions (SAP, Dynamics, Oracle, PeopleSoft). /li liAffinity with software development. /li liKnowledge of the utilities, telecommunications or similar sectors; experience with public‑sector projects is an asset. /li liProject methodology knowledge required. /li liITIL certification is an asset; understanding and application of ITIL methodology. /li liA proactive and problem‑solving mentality. /li liExcellent negotiation and listening skills. /li liAnalytical and conceptual thinker. /li liStrong communication skills, both verbally and written. /li /ul h3What we offer /h3 ul liA fast‑growing and international environment with offices in Ghent (Belgium), Atlanta (USA) and London (UK). /li liWorking with future‑ready water and energy companies and building valuable utility expertise. /li liInternal mobility, developing your career through various educational programs and growth paths. /li liAn entrepreneurial mindset where you have a direct impact on our growth journey. /li liAn open environment that values taking a break to recharge and achieving the best results. /li liOnboarding, learning and buddy programs to ensure a smooth start. /li liA flexible and inclusive working environment with hybrid working options. /li liCompetitive perks and benefits to help you reach your full potential. /li liFun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work‑life balance. /li /ul /p #J-18808-Ljbffr