Robert Half is recruiting, on behalf of one of its international clients, a leader in the medical sector, a Customer Service Representative (M/F/X) dedicated to the French and Spanish market.
This is a full-time permanent position (40 hours/week) based in Zaventem.
Key Responsibilities:
* Manage the full order-to-cash flow and ensure a high level of customer service for French-speaking B2B clients;
* Process and manage orders in Oracle;
* Handle incoming and outgoing communications to resolve customer requests quickly and efficiently;
* Maintain and update the customer database, ensuring accuracy of information in the system;
* Collaborate with internal teams such as logistics, sales, and finance to ensure smooth order processing;
* Keep customers regularly informed about the status of their orders, follow up where needed, and monitor delivery timelines;
* Propose solutions in case of issues and contribute to the improvement of internal processes.
Your Profile:
* Fluent in French, English, and Spanish (both written and spoken);
* Knowledge of Portuguese is a strong plus;
* Previous experience in Customer Service and the order-to-cash process is required;
* Excellent communication and interpersonal skills, with a strong customer-service mindset;
* Must be based in Belgium and able to commute to Zaventem;
* Team player with a proactive attitude and solution-oriented approach;
* Good command of MS Office and CRM systems.
What We Offer:
* A full-time contract (40 hours/week);
* 12 additional ADV/RTT days per year;
* Meal vouchers;
* The opportunity to contribute to the growth of a dynamic international company in the medical sector;
* A competitive salary and a multicultural, stimulating work environment.
Interested in this opportunity? Apply today with this reference 000511467 and join an international team committed to innovation in the healthcare sector!
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