#HumanizingTechnology
ABOUT SEIDOR
At SEIDOR, we help drive the transformation and competitiveness of our clients through technology and innovation, always focusing on the value of the human side and being committed to talent and sustainable development.
Will you join us in humanizing technology?
ARE YOU UP FOR THE CHALLENGE?
We want you to be a part of our team, from Brussels, as a User Documentation and Training person.
WHAT WILL YOU DO IN YOUR DAY-TO-DAY?
* Discuss with stakeholders what they want to do and what can be achieved
* Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
* Writing IS on-line help
* Configuring and testing the system for the training scenarios to be used
* Clarify user expectations of course content and system behaviour
* Organising training/coaching sessions
* Give training / coaching (users and support services)
* Provide guidance using social networks
* Support users in the review process of the documentation
* Ensure proper follow-up via IMT
* QA review of training material to ensure the defined standards and procedures are been followed.
* Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool
* Prepare storyboards
* Creation of videos in order to explain the use of software to users
* Review of training material specifically videos with audio recordings
* Design graphics that can be updated and reused when needed
* Production of audio scripts
* Should be prepared to record own voice for video and/or appear in videos
* Create and maintain templates, standards and processes
* Publish material, while adhering to the publication standards and privacy standards
WHAT WILL YOU FIND AT SEIDOR?
* A diverse team. We respect the differences that make us more human.
* We work as a team and learn from each other
* Continuous learning. Language courses, technical training, certifications, and more.
* Personalized career development, allowing you to decide where you want to go.
* Autonomy and the opportunity to suggest and promote new opportunities.
* Exclusive discounts and special conditions on technology, leisure, travel, and more.
* You can be part of charitable and environmentally related initiatives.
* If you have international interests, we are present in 45 countries.
Join our team and help us humanize the world through technology!
Who we think you are:
* Very good knowledge of building training material
* Coaching experience
* Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
* Proven ability to collaborate with team members to execute a shared project plan and meet deadlines
* Ability to apply high quality standards
* Very good communication skills with technical and non-technical audiences
* Analysis and problem solving skills
* Capability to write clear and structured documents
* Knowledge of documentation governance (style guides, templates, permissions etc.)
* Ability to participate in technical meetings
* Experience with CMS platforms (e.g Confluence, xWikis) would be an asset
* Experience with using or modifying scripts/macros in documentation or wiki platforms would be an asset
* Knowledge of JVM-based languages (Groovy or similar scripting language) would be an asset
* Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
* Knowledge of Javascript, HTML, CSS, Ajax and SQL is considered an asset.
SPECIFIC EXPERTISE:
* Work experience in online education or training, preferably designing and implementing professional education products (minimum 3 years)