As a Sales Support Specialist for EMEA Key Accounts, you will be responsible for nurturing and growing relationships with our strategic clients across the EMEA region. Your role involves understanding client needs, providing tailored security solutions, and ensuring customer satisfaction to drive revenue growth and long-term partnership success.
JOB DUTIES:
* Process customer orders and quotes in SAP to specific SLA's and customer requirement
* Ensuring 'right first time, every time' wherever possible against each order / quote / process
* Field telephone calls as initial line support
* Support first line e-commerce queries
* Liaise with relevant departments to complete customer order, queries and complaints
* Maintain and update customer records
* Support commercial sales in dealing with customer support to close and grow sales
* Direct customers to the correct teams for technical support, account queries
* Manage sales transactions as per customers' requirements
* Up-sell through attachments and complete solution orders
* Investigate and resolve issues, complaints and invoice queries
* Effectively communicate with both external & internal customers
* Provide an exceptional customer experience against all customer transactions
* Participate in ad hoc projects to further enhance the customer experience
YOU MUST HAVE:
* Proven experience in an international B2B customer service or sales support role
* Excellent communication, negotiation, and relationship-building skills.
* Ability to work independently and remotely, managing multiple accounts effectively.
* Fluency in English; additional languages relevant to EMEA are a plus.
* Proficiency in CRM and MS Office tools.
WE VALUE:
* Analytical skills with attention to detail, especially in cost analysis and data interpretation.
* Good communication and coordination skills.
* Ability to work independently and support sales teams effectively.
* Knowledge of trade regulations within EMEA is a plus.
* Proficiency in MS Office and export management software.
WHAT'S IN IT FOR YOU:
* Competitive salary and commission structure.
* Opportunity to work with leading security solutions & Companies.
* Dynamic and international work environment.
* Development opportunities within a growing organization
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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the \"EEO is the Law\" poster, \"EEO is the Law\" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.