Are you ready to take charge of field service operations and ensure smooth service delivery for a global leader in access solutions? As a Field Service Manager at SKIDATA, youll be responsible for coordinating a team of skilled field service engineers, ensuring optimal customer satisfaction, and continuously improving service processes. This is a fantastic opportunity to grow your career in service delivery management and play a pivotal role in maintaining top quality services for our clients.
What Youll Do
Customer Satisfaction: Coordinate all field services, ensuring they meet customer expectations and SKIDATAs service commitments.
Team Coordination: Manage and motivate a team of Field Service Engineers, guiding them to deliver exceptional service. Youll also support in training, development, and performance evaluations.
Process Optimization: Continuously improve field service processes, ensuring efficiency, quality, and alignment with company goals.
Financial Performance: Oversee the optimization of maintenance activities and contribute to enhancing service profitability.
Escalation & Support: Act as an escalation point for customer issues, complaints, and requests, ensuring swift resolutions and high customer satisfaction.
Reporting & Administration: Manage reporting on incidents, maintenance, installations, and ensure accurate administrative documentation (e.g., time registration, material bookings).
Collaboration: Work closely with various departments, including Customer Support, Sales, and Project Managers, to support service and project goals.
At SKIDATA, youll be at the heart of our operations, working in a dynamic, international environment where innovation and customer satisfaction are key. With opportunities to make impactful decisions, this is an exciting career opportunity for an experienced service delivery professional.
Your profile
A technical background (IT or related field) with appropriate qualifications (e.g., Technical College, Technical University).
Over 5 years of experience in Service Delivery Management or a similar role, with excellent knowledge of hardware/software architecture and customer relationship management.
Proven experience in staff coordination, including conflict resolution, team development, and managing multi disciplinary teams.
Strong customer orientation, technical affinity, process optimization skills, and the ability to manage complex tasks.
Excellent written and oral communication skills in Dutch, French, and English.
Highly flexible, so