Team Lead - Field Services
Take charge of field service operations and drive exceptional customer satisfaction. As a Field Service Manager, you will oversee a team of skilled field service engineers, develop strategic plans, and collaborate with internal stakeholders to achieve service excellence.
Main Responsibilities:
* Develop and execute service strategies to meet customer needs.
* Lead a high-performing team of Field Service Engineers to deliver outstanding service.
* Continuously improve field service processes to enhance efficiency and quality.
* Analyze and optimize service performance metrics to boost profitability.
* Serve as a central point for customer inquiries, complaints, and requests.
* Manage reporting and administrative tasks to ensure accuracy and timeliness.
* Build strong partnerships with internal departments to support service objectives.
Required Skills and Qualifications:
* Tech-savvy individual with relevant education or experience.
* Minimum 5+ years of experience in Service Delivery Management or a comparable role.
* Proven leadership and team development expertise.
* Superior customer service and technical abilities.
* Data analysis and decision-making prowess.
* Linguistic proficiency in Dutch, French, and English.
Benefits and Perks:
1. Flexible remote work options.