Role Purpose
Enhance and optimise chatbot‑driven customer journeys across digital banking channels, ensuring seamless, compliant, and customer‑centric interactions.
Key Responsibilities
* Design and refine end‑to‑end chatbot journeys.
* Translate customer needs into clear conversational flows and requirements.
* Collaborate with UX, data, IT, and business teams to deliver improvements.
* Analyse chatbot performance data and identify optimisation opportunities.
* Ensure regulatory, risk, and compliance alignment in all journeys.
Required Skills & Experience
* Experience in customer journey design OR Business Analyst
* Background in banking or other regulated industries.
* Understanding of chatbot technologies, conversational design, or NLP concepts.
* Ability to work in agile, cross‑functional teams.
* English required; French or Dutch is a plus.
* Brussels
* 12 Months
* 2 days a week on site
Please forward your CV to Bilal.Tariq@g2recruitment.com