Role Overview
Looking for a Support Engineer to maintain and support the MobiScout fleet & dispatch platform, ensuring high system availability, operational continuity, and efficient issue handling.
Key Responsibilities
* Provide L1/L2 support for MobiScout dispatching and fleet management systems.
* Monitor system performance, server health, and communication modules.
* Troubleshoot GPS/AVL units, communication interfaces, and backend services.
* Handle incidents, service tickets, and operational escalations.
* Perform system checks, log review, and error diagnostics.
* Coordinate with development teams for patch deployment and bug fixing.
* Support integration between MobiScout and external systems (APIs, sensors).
* Assist field teams with configuration, installation, and device troubleshooting.
Required Skills
* Experience with MobiScout / fleet management / dispatch systems.
* Strong understanding of telematics, GPS, communication protocols.
* Knowledge of networking, Linux, SQL, APIs, and system monitoring tools.
* Hands-on troubleshooting for devices, connectivity, and backend issues.
* Experience in transportation, dispatch, or mobility tech environments.