Service Desk Agent
My international client is seeking 2 Service Desk Agents to join the team for a contract assignment. This is a hybrid working model, 2 days remote working and 3 days on-site at the customer offices in Brussels. Candidates need to have strong English language skills. This is an urgent requirement.
Your tasks and responsibilities
• Performs Digital Workplace support activities
• Manages all type of user interactions (phone, ticketing portal, chat, messaging …)
• User guidance and support regarding the use services, software and applications
• Follow-up of incidents and user request
Required Knowledge and skills of the Service Desk Agent
• Good Knowledge of Workstation support and Administration (Windows 10 and above);
• Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;
Knowledge of Basic tasks related to
o Account management
o Network setup and protocols
o Backup and restore procedures
o Antivirus management
o Patch and software distribution
o Scanning and Printing understanding;
• Excellent communication and soft skills.
• Analytical mind.
• Ability to work under stress, while keeping a positive attitude;
• Excellent service attitude and commitment to quality;
• Pro-activeness and reactiveness;
• English and French at C1 Level is required.
Technical certifications and training (at least one from the below)
• Windows 10 MCSA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• IT Helpdesk Professional (or equivalent)
• Google IT Support Professional Certificate
• Microsoft Office Specialist (MOS)
• (Advanced) Windows troubleshooting for IT
• Call Centre Associate Certified (or equivalent)