What will you do?
Job purpose :
The
Corporate Commercial Excellence Director at bpost will establish the
framework and governance for our sales and strategic marketing organization to further
enhance customer centricity, boost sales efficiency, and foster commercial
agility. The role focuses on redesigning and managing processes, and building organizational
capabilities. It fosters a culture of
excellence, innovation, and continuous improvement.
Key responsibilities :
1. Sales performance & new business development monitoring
Coordinate
budget process and monitor sales performance and business analytics
Set
up pipeline reviews to identify growth opportunities and monitor
execution.
2. Customer onboarding support
Streamline
customer onboarding and service processes to deliver a seamless,
high-quality experience.
Develop
an integrated, agile ecosystem to manage customers across product families
and enhance cross-channel collaboration (e.g. contact center, digital
platforms).
3. CRM and data-driven excellence
Deploy
the full capabilities of CRM across the group, including governance,
marketing automation, campaign management, and analytics.
Drive
innovation through the intelligent use of data and AI to support sales
decision-making.
4. Pricing strategy & commercial governance
Lead
the development and implementation of advanced pricing methodologies (
price sensitivity models, contract pricing, etc.).
Establish
governance for contract negotiations and pricing consistency to maximize
profitability and ensure compliance with regulatory frameworks.
5. Business intelligence
Manage
the marketing research pool and lead capability-building initiatives to
develop commercial and analytical skills across teams.
Drive
survey, competitive studies, market modelling
Define
AI-assisted sales, and data-driven insights for product innovation tribes.
Who are you?
-Proven
leadership experience in marketing, commercial, or transformation roles
within complex organizations (e.g., logistics, retail, telecom, financial
services).
-Demonstrated
success in leading large-scale change initiatives focused on agility,
digitalization, and customer experience.
-Strong
expertise in CRM deployment, data analytics, customer segmentation, and
marketing automation.
-Deep
understanding of pricing strategies and commercial governance.
-Excellent
stakeholder management and communication skills, fluent in French, Dutch and English.
-Strong
project management skills with experience managing cross-functional teams
and substantial budgets.
What do we offer?
Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:
* Meal vouchers of €8 per working
day
* Hospitalization-, group- and
disability insurances
* A phone subscription, including
25GB data
* A flexible renumeration plan,
which allows you to customize your own benefits. A company car, bike
leasing, public transportation, extra days off,... the choice is yours
* Possibility to enter the
Federal Mobility plan
* Work/life balance, thanks to
flexible working hours and the possibility to work from home
* 20 days of statutory leave and
7 additional extralegal days off
* An end-of-year and
performance-based bonus and double holiday pay
* Many benefits from more than 100 bpost-partners
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