Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers who take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us! Job Description
As a Customer Success Cybersecurity and Managed Services Consultant, you will support the Customer Success Management (CSM) community and our customers in specific areas of technical expertise. You will be the offering expert for the CS community, ensuring customers follow the appropriate technical steps to drive successful adoption and expansion of Rockwell Automation Cybersecurity & Network solutions and services, increasing overall Annual Recurring Revenue. You will collaborate with Rockwell Automation and Partner business units to drive continuous improvement and customer journeys for our offerings. In this role, with flexible location within the EU, you will report to the Software Customer Success Leader. Your Responsibilities:
Security – Cybersecurity best practices; Knowledge of IACS security standards; Understanding of industry-related standards Networks – Ethernet network design best practices, bridging IT/OT; Knowledge of CPWE best practices; ability to communicate with IT and OT teams; Focus on expanding RA and Partner networking related services Analyze customer adoption data to derive business value metrics Identify expansion opportunities for additional products and services to help customers achieve their desired outcomes Participate in formal and informal training to continually develop technical skills Translate competitive solutions into Rockwell Automation solutions that meet or exceed customer expectations Collaborate with peers to define sales and delivery handoff processes Work with Customer Success Managers and Account Managers to promote RA and Partner cybersolutions through presentations and demonstrations Share industry knowledge about customer key drivers with new and existing customers at appropriate levels Maintain accurate sales and customer relationship data in tools like Microsoft Dynamics CRM and Gainsight, ensuring consistent use The Essentials - You Will Have:
Bachelor's degree in engineering or a technical field 5+ years of experience in cybersecurity applications, including risk assessments, iDMZs, threat detection, and endpoint protection 5+ years in customer-facing roles in technical sales or project delivery Working knowledge of Threat Detection, Secure Remote Access, and antivirus solutions in IT/OT environments Relevant ICS Security Certifications or working towards them, such as CISSP, NIST, ISA-99 30-40% travel within the assigned geography required The Preferred - You Might Also Have:
Knowledge of SOAR, SIEM, SOC utilization and value Knowledge of Cisco networking and Converged Plantwide Ethernet models Solution and application expertise with demonstrated sales experience Working knowledge of TSIA LAER model Experience with Automation and Industrial Control Systems (PLC, PAC, DCS, HMI) What We Offer:
Our benefits include: Mindfulness programs with Calm membership Volunteer Paid Time Off after 6 months Charitable donation matching Employee Assistance Program Personalized wellbeing programs via OnTrack Access to a digital library for professional development ...and other local benefits! At Rockwell Automation, we are committed to a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be just the right fit for this or other roles. #LI-Hybrid #LI-RG1 Our hybrid policy expects employees to work at least Mondays, Tuesdays, and Thursdays at a Rockwell location unless otherwise required.
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