About the Role
We are entering a new phase of expansion across North America, with plans to expand internationally this year. From boutique safari tents to architecturally striking domes, we are redefining outdoor hospitality for the modern traveller.
We’re looking for a proactive and detail-oriented Account Manager who can own partner relationships, ensure smooth operations, and improve performance across our portfolio.
This is a hands-on role where you’ll play a key part in partner success, guest experience, and day-to-day execution.
About Us
Branch Out Glamping is a leader in the glamping industry, with nearly 15 years of experience in outdoor luxury accommodations.
We partner with landowners, deploy high-quality units at their properties, and manage bookings across major platforms to deliver exceptional guest experiences and strong returns.
We operate at the intersection of travel, hospitality, and outdoor living, offering a unique opportunity to be part of a fast-evolving category.
How Our Model Works
We operate a partnership-based model:
* We partner with landowners/hosts to deploy and operate glamping units on their land
* We drive demand through online travel agencies (Airbnb, Booking.com, etc.)
* We manage bookings and guest communication, while our partners handle on-site operations
This means our team sits at the intersection of B2B (partners) and B2C (guests)—ensuring both sides succeed.
In this context, here’s what you’ll be responsible for:
1. Partner Success (B2B)
* Build and maintain strong relationships with landowners/hosts
* Act as the main point of contact for assigned accounts
* Ensure alignment, responsiveness, and long-term partner satisfaction
* Identify opportunities to improve operations and overall performance
2. Guest Experience & Reservations (B2C)
* Manage reservations (bookings, modifications, cancellations, special requests)
* Serve as a point of contact for guests via email and phone
* Handle escalated guest issues with professionalism and care
* Ensure a consistently high-quality guest experience
3. Performance & Account Growth
* Monitor key metrics such as occupancy, booking trends, and guest feedback
* Support listing optimization across OTAs (pricing, content, positioning)
* Identify opportunities to improve performance and partner results
* Contribute to revenue growth through better execution and coordination
What We’re Looking For
* 2+ years of experience in account management, hospitality, hotel operations, or short-term rentals
* Native-level English (written & spoken)
* Experience with OTAs, reservations, and CRM systems (HubSpot preferred)
* Strong communication skills and the ability to manage both partners and guests effectively
* Highly organized, proactive, and comfortable taking ownership
* Ability to identify patterns and improve performance through execution
* Comfortable being on-call during weekends when needed
* Comfortable working in a fast-paced, hands-on environment where priorities can shift
Why Join Us
Be part of one of the fastest-growing categories in travel, with strong momentum and upcoming international expansion
* Join a small, high-impact core team and play a key role in how we scale
* Be part of a fast-growing category in travel, with strong momentum and upcoming international expansion
* Work in a high-growth, entrepreneurial environment where your impact is visible
* Real ownership and strong growth opportunities as the company scales
* Remote-first setup with a collaborative, international team
* Performance-based incentives
* Opportunity to help shape a category-defining brand
Sound Like You?
This is more than a job—it’s an opportunity to be part of a growing company and play a key role in how we scale.
* If you’re excited by ownership, impact, and being part of building something meaningful, we’d love to hear from you.