Job Summary:
The role of a Field Technical Support Specialist involves providing technical assistance to customers, resolving issues with equipment, and conducting training sessions. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently.
Key Responsibilities:
* Provide technical support to customers through on-site visits or remote troubleshooting
* Analyze and resolve complex technical issues related to Brady equipment
* Develop and deliver training programs for customers on the use of Brady products
* Collaborate with internal teams (sales/service) to ensure seamless customer experience
* Maintain accurate records of customer interactions and issue resolutions
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