Job description - IT process manager (freelance / permanent)
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
As part of a strategic initiative focused on IT process improvement and compliance with European regulations such as DORA, we are looking for an IT Process Manager
This is a new position built from scratch, as these responsibilities are currently distributed across multiple teams.
Mission
You will be responsible for analyzing, documenting, and improving IT processes, as well as implementing controls and ensuring alignment with internal guidelines.
Key responsibilities
Analyze existing IT processes
Document processes based on internal guidelines (±40 guidelines to implement)
Identify gaps between current and target state
Define and implement remediation actions
Set up and formalize internal controls
Define clear procedures (what to do, how, timelines, responsibilities)
Contribute to the creation of a large documentation framework (100+ documents)
Collaborate with internal stakeholders to gather information
Support continuous improvement initiatives
Adapt processes during ongoing changes and transformations
Profile
Proven experience in IT process management and documentation
Strong ability to structure and formalize complex processes
Experience in regulated environments xlxgzvr (insurance is a strong plus)
Good understanding of EU regulations, including DORA
Autonomous, structured, and detail-oriented
Strong writing and documentation skills
Bilingual FR or NL + ENGLISH
No specific tools imposed
Experience with ITSM or process/documentation tools is a plus
Conditions
Duration: Long-term
Start date: ASAP
Work setup: Flexible, remote possible depending on workload