Key ResponsibilitiesCustomer Support (50%)
* Serve as the first point of contact for customers via phone, email, and ticketing systems.
* Provide accurate information, troubleshoot issues, and ensure timely follow-up.
* Manage order or service requests and ensure correct internal routing.
* Maintain strong customer relationships by delivering clear communication and reliable support.
* Monitor customer satisfaction and proactively identify improvement opportunities.
Project Management & Analytical Support (50%)
* Support ongoing projects by coordinating planning, updates, and deliverables across teams.
* Monitor project timelines, identify bottlenecks, and propose solutions.
* Analyse customer data, service metrics, and project performance to create actionable insights.
* Prepare dashboards, reports, and presentations for internal and external stakeholders.
* Contribute to process optimisation and digitalisation initiatives.
* Bachelor's degree or equivalent experience in Customer Support, Business Administration, Project Coordination, or similar.
* Strong analytical mindset paired with excellent organisational skills.
* Hands-on, structured, and comfortable working in a fast‑paced environment.
* Customer-oriented with excellent communication skills.
* Fluency in Dutch, English & French is required.
* Able to manage multiple priorities with a high sense of ownership.
* Strong MS Office skills, especially Excel and PowerPoint.
Our client offers :
* A varied role combining customer interaction and analytical project work.
* A dynamic, supportive team environment.
* Opportunities for professional development and growth within the company.
* Attractive salary package including benefits.