Lightspeed is looking for a Strategic Implementation Consultant to help high-value hospitality clients in the Benelux successfully implement our POS and SaaS solutions. If you’re passionate about hospitality tech, project management, and delivering real impact for enterprise customers, we want to hear from you!
Your Role:
1. Lead end-to-end onboarding and implementation for strategic and enterprise clients
2. Deliver a white-glove, high-touch experience
3. Plan, coordinate, and execute go-lives, on-site training, and support
4. Act as a trusted product and technical advisor
5. Partner with Sales, Customer Success, and Support teams to resolve escalations
6. Keep clients engaged, satisfied, and transactional through proactive follow-ups
7. Maintain clear implementation documentation and process guides
What We’re Looking For:
8. Experience in B2B, client-facing roles
9. Background in hospitality, retail, or project management
10. Fluent in Dutch and French (spoken & written)
11. Strong communication and presentation skills
Nice to Have:
12. Experience with POS or SaaS platforms
13. Understanding of SaaS customer lifecycle and sales processes
Why Join Lightspeed:
14. Work with top experts supporting our Strategic hospitality clients - ability to travel international
15. High autonomy, flexible work culture, and remote options
16. Build and support high-traffic, global-scale products
17. Access to modern tech, continuous learning, and career growth
18. Competitive benefits & perks, including equity
19. Be part of a fast-growing, inclusive, high-impact tech company
💡 Ready to shape the future of hospitality tech in Belgium? Apply now and make an immediate impact!