Responsibilities
1.Technical Support & Troubleshooting
* Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
* Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
2. Project & Customer Support
* Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
* Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
3.Documentation & Process Development
* Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
* Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
4.Training & Events
* Deliver technical training and workshops for installers, partners, and customers.
* Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.
Qualifications:
* Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
* Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
* Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
* Solution-oriented mindset with strong analytical and problem-solving skills.
* Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
* Ability to work independently and as part of an international team.
* Excellent communication skills; professional proficiency in Dutch and English is required. Knowledge of additional European languages is an advantage.