Work Flexibility: Field-based
Position summary:
The Associate Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance and documentation to internal and external customer
Area to cover : Flanders (ideally located around Antwerp or Mechelen)
Who you are
1. You have a degree in Biomedical Engineering or similar, you have at least 3 months of experience as a Field Service Engineer (Internship included).
2. You are recognized for your skills and interest in mechanics.
3. You speak English fluently.
4. You have the desire to work to improve the health care environment.
You are a recently graduated engineer, and you want to start your first role? Feel free to send your candidacy and we'll get in touch!
What you will do :
5. Repair and check electronic / mechanical Stryker products
6. Complete annual check and calibration according to MDR on customer site
7. Utilize software and technological tools to maintain proper records, access technical information
8. Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
9. Fulfil Service contracts with planned maintenances
10. Support Installation of Stryker systems on customer site
11. Perform Software & Hardware Upgrades
12. Efficient and thorough documentation of service activities for internal and external reference
13. Ensure traceability of all field-based Stryker products through reporting tools
14. Provide technical support to Internal and external customers
15. Escalade opportunities and issues appropriate team meetings
16. Ensure excellent follow-up on all customer-initiated issues
17. Ensure service provided is invoiced if not under warrant
Travel Percentage: 90%