It's more than a job Join our Contract Logistics team in Geel and play a key role in ensuring the smooth operation of our Warehouse Management System. At KuehneNagel, our work truly contributes to more than we imagine. ? As a Superuser WMS, you will act as the functional expert for our Warehouse Management Systems. You will support daily operations, ensure system stability, guide users, and collaborate closely with IT, operations, and solution providers. Your work directly impacts productivity, visibility, and customer satisfaction. You will be the first point of contact for operational teams regarding system issues, new functionalities, and process improvements. In this role, you combine technical understanding with strong communication skills and a deep interest in how a WMS works and logistics processes. How you create impact Ensure the correct functioning of WMS applications, including testing, installing, and managing new releases; Train, support, and guide operational and administrative users; resolve system-related issues quickly; Define, configure, and monitor operational reports; Act as the first point of contact for all IS-related escalations from warehouse operations and the other way around; Collaborate closely with Local IT, regional IS/IT teams, solution providers, and helpdesks; Analyze daily operational KPIs (order portfolio, productivity, order drop) and adjust WMS parameters accordingly; Translate customer requirements into system configurations and steer implementation with the solution provider; Support IS sub-projects related to new functionalities, customer onboarding, or process improvements; Own the creation, validation, and implementation of change requests toward the IS solution provider; Maintain strong communication and alignment with Customer Service, Warehousing Operations, and the IS Solution Provider or other support departments. What we would like you to bring IT-related studies or equivalent hands-on experience in an IT-driven environment; 1-2 years of experience managing or administering IT applications independently; Practical background in warehouse operations or transport planning, with solid understanding of logistics flows (Inbound, Put-away, Replenishment, Picking, Packing, Shipping, stock accuracy, cycle counting); Experience working with reporting tools such as Business Objects or similar; Familiarity with EDI processes is considered an advantage; Strong organizational, administrative, and communication abilities; Analytical, logical, and highly structured approach to problem-solving and follow-up; Ability to work both independently and collaboratively within cross-functional teams; Strong interpersonal skills and a customer-quality mindset; Excellent MS Office skills and strong command of English and Dutch. What's in it for you At KuehneNagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue to get a little better every day. You can be sure: Your opinion counts. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.