Key responsibilities
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* Always ensure a warm welcome to all members and guests. Be friendly, courteous and polite.
* Answer phones promptly with a warm friendly tone.
* Direct people to the relevant areas and unit guests with their members.
* Make update on members updates in the ERP system.
* To recognize repeat members and guests ensuring we understand all their requirements and preferences, ensuring that the clients feel valued.
* Always be informed on what is happening at TheMerode.
* Build strong personal relationships with all stakeholders.
* Supports and contributes to the overall success of TheMerode.
* Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.
Personal Skills
* Has strong interpersonal skills needed to build trust amongst employees at all levels
* Is a ‘team-player’ and enjoys working in partnership with colleagues
* Views individual differences to build new ideas and innovations
* “Owns” problems and find solutions
Skills xphnsxz & Experience
* Previous experience hosting or in the horeca sector is a plus
* Possess excellent written and oral communication
* Passion for delivering excellent guest service
* Strong interpersonal skills and ability to work within a team
* Excellent organizational
* Trilingual: FR – NL – EN
* full-time job with rotating shifts