We are looking for a Customer Help Advisor to join a top global company in the heavy truck and transport industry. This job is for people who know that in global shipping, the most important thing is keeping delivery trucks moving without delays.
You will work in the lively city of Ghent, Belgium, representing a famous engineering company. You will be the main person connecting our high-tech vehicle technology with the businesses that transport goods around the world.
The Role: Keeping Delivery Trucks Moving
In this job, you do more than just answer basic questions. You offer technical help and custom solutions for truck fleet owners and vehicle shops across Europe.
KEY RESPONSIBILITIES
* Hybrid Work: Enjoy a good balance by working four days at our modern office in Ghent and one day from home.
* Professional Talking: Handle important requests over the phone and online, making sure to keep our reputation for safety and reliability high.
* Smart Problem-Solving: Look deep into complex service issues to find the best answers for our business partners.
* Teamwork: Work closely with the Sales, Logistics, and Engineering teams to make sure everything runs smoothly and information is correct.
* Top Training: We pay for your professional training. You do not need to be a mechanic; we will teach you everything you need to know to become an expert.
WHO WE ARE LOOKING FOR: LANGUAGES & CALMNESS
We want energetic people who can communicate well in a fast-paced, international company.
* Languages: You must speak both Czech and German fluently (native or near-native level).
* English: You need a good professional level of English (B2 level) for meetings and paperwork.
* Professionalism: You can stay calm and polite even when the job gets very busy.
* Computer Skills: You are good at using different software programs and digital tools at the same time.
* Flexible Schedule: You are able to work in a 24/7 rotating shift system so our customers always have help.
PAY AND BENEFITS
We value your special language skills and offer a great package to show it:
* High Salary: A very competitive pay rate that matches the best jobs in the industry.
* Full Insurance: Private medical and life insurance to protect you and your family.
* Help Moving: To help you settle in Belgium, we give you a furnished apartment in Ghent for your first month for free while you look for your own place.
* Career Growth: We have clear paths for you to get promoted into team leader or technical specialist roles.
* Clear Schedule: Your full-time hours are planned far in advance, so you can easily plan and manage your free time.