About the Role
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As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
What You’ll Do
Analyze results, identify opportunities and make decisions in collaboration with the leadership team to drive key performance indicators
Drive profitable sales through forecasting and scheduling
Manage store budget for daily operations in support of the P&L
Build highly productive teams through sourcing, selecting and developing people
Account for team performance through coaching and feedback
Teach and train to build capabilities
Lead the implementation and execution of all Standard Operating Procedures and initiatives
Create an inclusive environment
Implement action plans to maximize efficiencies and productivity
Perform Service Leader duties
Represent the brand and understand the competitors
Promote community involvement
Leverage OMNI to deliver a frictionless customer experience
Ensure all compliance standards are met
Who You Are
3‑5 years of retail experience leading others
College degree or equivalent experience preferred
Demonstrated ability to deliver results
Ability to effectively communicate with customers and employees
Ability to maneuver around the sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
Ability to travel as required
Business acumen skills
Established time‑management skills
Strong planning and prioritization skills
At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. xphnsxz Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.
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