Mission Context
We are currently looking for a Business Analyst / AI Translator to support innovative AI-driven initiatives within the insurance sector. The role combines business analysis, stakeholder communication, and hands-on collaboration with GenAI and conversational AI solutions.
The consultant will work closely with business and technical teams to help translate operational needs into AI-enabled customer and internal solutions, with a strong focus on chatbots and conversational interfaces.
Responsibilities
* Analyze business needs and translate them into functional requirements for AI and conversational solutions.
* Collaborate with stakeholders across business and technical teams.
* Participate actively in AI and chatbot testing activities.
* Document issues, feedback, and improvement opportunities.
* Support the optimization of customer journeys and internal operational processes through AI-driven solutions.
* Stay involved throughout the full project lifecycle, from analysis to implementation and improvement phases.
* Work in agile environments and contribute to continuous improvement initiatives.
Required Experience
* Minimum 2–3 years of experience within the insurance sector: Product management, Claims, Underwriting, Customer service, Operations, Business analysis
* Experience as: Business Analyst, Product Owner, Functional Analyst, Or a similar role
Language Requirements
* Bilingual French/Dutch with professional proficiency in both spoken and written communication.
* Native proficiency in one of the two languages is considered a strong advantage.
* Professional working proficiency in English.
AI & Innovation Affinity
* Strong interest in Generative AI, chatbots, and conversational interfaces.
* Comfortable experimenting with AI tools and understanding their capabilities and limitations.
* Curious about leveraging AI to improve customer experience and internal efficiency.
Nice-to-Have Skills
* Experience with chatbot, virtual assistant, or GenAI-related projects.
* Familiarity with Agile methodologies: Scrum, Kanban
* Experience with tools such as: Jira, Confluence
* Basic understanding of: APIs, Data flows, AI/ML concepts (No coding required)