PWat: ICT /ppHelpdesk support /ppFrequentie: Dagelijks Wekelijks /ph3ICT Service Delivery Manager /h3pIn this role, you lead the end-user support and digital workplace services within our global ICT environment. You ensure high-quality, stable, and user-focused service delivery and combine strong people management with process excellence. By doing so, you continuously improve the workplace experience while aligning business needs with IT solutions. /pulliYou lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth. /liliYou are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved. /liliYou drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment. /liliActing as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team. /liliYou define and drive the roadmap for workplace and collaboration tools, focusing on simplification, automation and improved user experience. /liliYou strengthen digital adoption by introducing self-service solutions and increasing user knowledge through training initiatives. /liliExternal vendors and outsourcing partners are managed closely to ensure quality, cost-efficiency and reliable delivery. /li /ulh3Profiel /h3pTo be able to achieve the above and be successful in this role we believe you need to have: /pulliA Master’s degree in ICT, Engineering, Applied Economics or a related field /liliAround 5–10 years of experience in service delivery, workplace management or a similar role within a large, international environment /liliProven experience in people management, ideally managing team leads or working with virtual/international teams /liliGood understanding of ITIL processes and a strong focus on process improvement and service quality /liliExperience in stakeholder and vendor management in a complex organization /liliA structured and organized mindset, with the ability to manage multiple priorities and bring clarity in a fast-changing environment /liliStrong communication skills, with the ability to act as a bridge between business and IT /liliFluency in Dutch and English is required; French is a plus /li /ulh3Aanbod /h3pGrasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights. In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers. And of course, on top of that, you can enjoy delicious branded snacks every day! /p #J-18808-Ljbffr