1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.
With 2024 full-year revenue exceeding US$100 million and in line to exceed US$200 million in FY25, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in ten countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world‑class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 15 countries.
Position Overview
We are looking for a talented IT Support Engineer to join our Technology Team. You will oversee and manage the 1GLOBAL IT technology activities, including infrastructure, hardware and systems, ensuring day‑to‑day operations and IT platform integrity and stability. Responsibilities include IT strategy, team management, security, risk management and budgeting.
Key Responsibilities
* Install, configure, and repair computers, mobile devices, headsets and other peripherals.
* Ensure the smooth operation of Windows environments and troubleshoot system issues.
* Use JIRA to track, manage and resolve IT support tickets effectively.
* Monitor and maintain hardware inventory to ensure availability for team members.
* Provide friendly and professional assistance to staff, addressing their IT concerns promptly.
* Collaborate with senior IT team members on complex issues and contribute to ongoing projects.
* Establish help‑desk procedures, develop training programs and documentation.
* Ensure compliance with regulations, industry standards and data privacy laws.
* Evaluate emerging technologies to support high‑performance organizational needs.
* Oversee day‑to‑day IT activities in the São Paulo office.
* Maintain a reliable, secure and scalable IT infrastructure, including networks, hardware and systems.
* Manage IT projects, defining scope, resources and ensuring timely delivery.
* Drive technology vendor relationships within the procurement procedures.
Requirements
* Proven experience in a multi‑domain IT support team. Mobile telco industry experience is a plus.
* Strong knowledge of Azure, MS 365, Defender and Intune. Network and security equipment knowledge is a plus.
* Analytical skills, data‑driven approach and awareness of compliance and security requirements.
* Experience managing relationships with suppliers/partners and excellent communication skills.
* Graduate in computing/engineering or equivalent degree is a plus.
* Solution‑oriented mindset and customer service centricity.
* Ability to work in a multicultural environment.
Benefits
* CLT contract – enjoy job stability and reliable benefits that value your work.
* Quarterly performance bonuses to reward your hard work and achievements.
* Meal allowance paid into Caju card – R$100 per working day.
* Health insurance with SulAmérica – 50% covered by the company.
* Extended parental leave – 180 days of maternity leave and 20 days of paternity leave.
* Daycare allowance provided to mothers with children under 3 years old – R$500 per month per child.
* Kick‑start your journey with an exciting welcome onboarding trip to one of our European offices (Lisbon or Berlin).
1GLOBAL is an equal‑opportunity employer; we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
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