IT Support Engineer
Brussels (On-site)
HIGHLIGHTS
* Location: Brussels
* Freelance contract
* Start: ASAP
* Long-term assignment (6 months with possible extension)
* Full-time
* Minimum 4 days per week on-site
* Modern enterprise IT environment
* Bilingual environment (Dutch/French)
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
YOUR ROLE
As an IT Support Engineer, you will be the first point of contact for end users and provide high-quality IT support within a professional organization.
You will handle incidents and service requests, support users with hardware and software issues, and collaborate closely with various IT teams to continuously improve the user experience.
WHAT YOU'LL DO
* Install, configure and maintain hardware and software
* Provide support for end-user IT issues and requests
* Manage service requests and access management activities
* Log, track and resolve tickets following ITIL best practices
* Support mobile devices, printers and workplace technologies
* Identify recurring issues and contribute to service improvements
YOUR PROFILE
Must-haves
* Minimum 4 years of experience in IT Support or Service Desk environments
* Experience with Windows, Microsoft 365, Active Directory and Intune
* Knowledge of ITSM processes and ITIL practices
* Basic networking knowledge (Wi-Fi, VLANs)
* Experience supporting iOS and Android devices
* Professional proficiency in Dutch and French
* Good command of English
Nice-to-haves
* Experience with Cisco environments
* Knowledge of printer management solutions
* Experience in enterprise environments
WHAT'S IN IT FOR YOU?
* Long-term freelance opportunity with extension potential
* Modern and dynamic IT environment
* Collaborative and experienced team
* Diverse support and infrastructure-related responsibilities
* High level of autonomy and end-user interaction
INTERESTED?
Are you an experienced IT Support Engineer with a passion for customer service and workplace technology? xphnsxz
Apply today!