As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer‑centric company! You will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL), Amazon's last‑mile delivery arm, delivering packages and smiles to customers every day.
You will work with teams across Operations, Learning, Finance, and other supporting functions to identify defects and opportunities, measure performance, and track changes. You will be the Subject Matter Expert (SME) on all processes and are expected to catalog and share this expertise with stakeholders in a clear and scalable manner.
Key job responsibilities
* Being the Subject Matter Expert (SME) on all operational processes;
* Leading process integration efforts at our Delivery Stations (DS);
* Leading Continuous Improvement initiatives using Lean Six Sigma tools such as Kaizens and Root Cause Analysis;
* Owning and managing change on a granular level;
* Performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
* Working with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement;
* Ensuring that we are always delivering the best possible service to our customers.
A day in the life
You will be working closely with all AMZL teams to offer support and expertise, gaining insight into bottlenecks and opportunities for improvement. Some of these teams include:
* Station Ops;
* Last Mile team/Delivery Service Providers (DSP);
* Learning;
* Finance;
* HR;
* Loss Prevention.
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team
Amazon Customer Excellence System (ACES) is a team of highly qualified individuals responsible for the quality, productivity, safety, and speed of Amazon Operations. We keep a close eye on metrics, continually raising the bar on performance and efficiency, and support peers with subject‑matter expertise on all SOPs. We also adopt new technology and procedures to drive excellence.
Basic Qualifications
* Bachelor's degree;
* Travel up to 30% of the time;
* Experience with Lean/Six Sigma;
* Experience driving projects to improve operations and support‑related processes;
* Data‑oriented approach, using KPIs to measure performance;
* Advanced English.
Preferred Qualifications
* Postgraduate degree;
* Experience in project management;
* Experience in operational logistics/supply chain, manufacturing, transportation, general management, or an engineering role;
* Experience prioritizing and handling multiple assignments while maintaining commitments to deadlines, or experience at Amazon.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.
Company: Amazon Logistica do Brasil
Job ID: A
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