Professional Services Manager
This is a greenfield leadership opportunity to build and lead a new Professional Services Centre of Excellence.
Your Responsibilities
Build & Lead the Team
Recruit, onboard, and develop Professional Services consultants and delivery-focused roles
Define team structure, utilization models, and career paths
Build a strong delivery culture with high ownership and customer focus
Act as escalation point for complex projects or customer situations
Onboarding & Knowledge Transfer
Carry out and support onboarding programs for Professional Services team members
Lead structured knowledge transfer from existing regions and experts
Develop and maintain delivery methodologies, templates, and best practices
Ensure consistent quality and predictability across all customer engagements
Project & Delivery Ownership
Own the Professional Services project portfolio including implementations, upgrades, and training
Ensure delivery aligns with agreed scope, timelines, and commercial targets
Proactively manage risks, dependencies, and delivery challenges
Continuously improve delivery efficiency and customer outcomes
Customer & Commercial Collaboration
Act as a trusted advisor to customers throughout implementation and onboarding
Collaborate closely with Sales on pre-sales support, scoping, and handover to delivery
Ensure Professional Services engagements are delivered profitably and sustainably
Performance & Continuous Improvement
Define, track, and improve KPIs such as utilization, delivery margin, on-time delivery, and customer satisfaction
Optimize tools, processes, and delivery models to support scale
Provide structured feedback to Product and Engineering based on implementation insights
What We're Looking For
Experience: Proven experience leading Professional Services, implementation, or consulting teams in a SaaS or software environment. Demonstrated experience building or scaling delivery teams and service organizations, ideally in an international or multi‑market context. Strong background in project delivery, customer onboarding, and implementation governance.
Languages: Fluent in English and French (mandatory).
Communication: Excellent verbal and written communication skills, with the ability to manage senior customer stakeholders and align internal teams. Comfortable presenting delivery plans, managing expectations, and acting as an escalation point during complex customer engagements.
Technical Skills: Strong understanding of software implementation and deployment models; experience with project management methodologies and tools (e.g. Jira, MS Project, Asana, Monday.com or similar); ability to translate technical concepts into customer‑facing solutions; experience collaborating closely with Product, Engineering, and Sales teams; familiarity with delivery KPIs such as utilization, margin, on‑time delivery, and customer satisfaction.
Interpersonal Skills: Strong leadership and coaching skills with a delivery-focused mindset; customer‑centric, consultative approach to problem‑solving; structured, proactive, and comfortable making decisions in complex delivery environments; ability to build trust with customers and motivate teams through change and growth.
What We Offer
Hybrid Work: Rotational model, 1 week at the office and 1 week working remotely.
Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
Meal Voucher: €10.20 per working day.
Vacation: 23 vacation days, plus 24th or 31st December off.
Language Training: Access to group classes in Spanish, English, or French.
Private Medical Insurance: Multicare coverage, starting after the probation period.
Teambuilding: Join us for memorable afterworks and team activities.
Diversity, Inclusion & Belonging
We are committed to creating a space where everyone feels valued and respected. Diversity in experiences and backgrounds strengthens our culture and drives innovation.
Support for people with disabilities: If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.
Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.
Location: Porto
Type: Full-time
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