Role Overview
SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person clients call, trust, and grow with. You'll understand their business goals, monitor how their AI agents are performing, and take ownership of driving outcomes that keep them renewing and expanding. This role sits within the Professional Services & Customer Success function. You're not just managing accounts; you're protecting and growing revenue, and you'll be expected to approach it that way.
Key Responsibilities & Scope
* Own a portfolio of accounts post-onboarding, acting as the primary point of contact through renewal and beyond
* Build strong relationships with client stakeholders, understanding their goals and driving outcomes from their AI agents
* Proactively manage renewals and spot expansion opportunities, owning commercial conversations with confidence
* Monitor account health continuously, identifying risks early and acting before they escalates
* Run regular performance review calls, using data to demonstrate ROI and guide client decisions
* Work closely with the onboarding team to ensure smooth handoffs
* Feed structured client insights back to product and GTM teams
What We're Looking For
We want someone who thinks commercially, acts proactively, and builds client relationships where churn simply isn't on the table.
Essential
* Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients
* A genuine sales instinct with a track record of driving retention and growth
* Strong relationship builder who clients want to call
* Data driven and able to demonstrate ROI clearly
* Highly self-managing with a bias for action
Nice to Have
* Experience in AI, sales technology, or a fast-growing startup
* Familiarity with CRM platforms and sales workflows
What We Offer
* A pivotal role in a fast-growing AI startup with a unique product offering
* Competitive compensation including base and commission
* A chance to grow to lead a team in a high-growth market
* A collaborative, innovative, and supportive work culture
* Opportunities for professional growth in the emerging field of AI solutions
* Freedom and autonomy are our principal values
#J-18808-Ljbffr