About the RoleAs a Business Relationship Manager, you will play a key role in building long-term partnerships with strategic clients and ensuring they maximize the value of our solutions.Acting as the bridge between our customers and internal teams, you will combine relationship management, commercial acumen and product understanding to drive customer satisfaction, business growth and product adoption.You will work closely with customers, Delivery, Support, Product and Engineering teams to ensure client needs are understood, addressed and translated into meaningful product improvements.This role includes approximately 40% travel across customer locations and industry events.Key ResponsibilitiesStrategic Account ManagementBuild and maintain strong relationships with key stakeholders across business and technical functions.Act as the primary point of contact for strategic customers.Understand customers' business objectives, challenges and growth plans.Identify opportunities to expand existing partnerships and generate additional revenue.Business DevelopmentIdentify and qualify new business opportunities within existing accounts.Support sales activities, product demonstrations and proof-of-concept initiatives.Develop account growth strategies and contribute to revenue objectives.Maintain a healthy pipeline of opportunities and provide regular business updates to management.Customer Success & AdvocacyDrive customer satisfaction and long-term retention.Monitor product adoption, usage and business value delivered to clients.Act as an escalation point for critical customer issues and coordinate resolution across internal teams.Ensure successful delivery from project initiation through go-live and ongoing support.Product & Market FeedbackServe as the voice of the customer internally.Gather customer feedback, business requirements and market insights.Collaborate closely with Product and Engineering teams to help shape future product enhancements.Contribute to prioritization discussions by providing real-world customer perspectives.What We're Looking ForExperience8+ years of experience in Account Management, Business Relationship Management, Customer Success or Business Development within a technology company.Experience in the payments industry, fintech, banking technology or another complex B2B software environment.Experience managing strategic or enterprise accounts is a strong asset.Skills & CompetenciesStrong ability to influence and persuade stakeholders at different levels of an organization.Excellent communication and presentation skills.Strong commercial mindset with a customer-centric approach.Ability to understand and discuss complex technology products and solutions.Strong problem-solving and stakeholder management skills.Comfortable working in cross-functional and international environments.Comfortable travelling abroad 40% of the time.Fluent in French and English, both written and spoken.Nice to HaveKnowledge of payment ecosystems, acquiring, issuing or transaction processing.Experience working with Product or Engineering teams.Familiarity with project delivery or implementation environments.Experience in multicultural and international business settings.