Product Operations Senior Analyst - Affidaitve PwD
Sao Paulo - Brazil
Product & Product Design Regular
About the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but above all for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform. We pioneer innovative solutions that start in Brazil and scale up to more than 12 countries where DiDi operates, encompassing sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, and we work at a fast pace with respect, collaboration, and good humor. We draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
About the team/role
We are looking for a Product Operations Senior Analyst to support multiple projects in the Food business, one of the many initiatives alongside passenger transportation (99), digital payments (99Pay) or items delivery (99Entrega).
You will work closely with cross‑functional teams to develop and implement product features and lead projects that improve our users’ (especially couriers’) journey and help the growth of the Food Delivery business. This position offers a unique opportunity to contribute to a rapidly expanding business line and gain hands‑on experience in Product Operations in a fast‑paced environment.
International contact will be daily, as main stakeholders are located in China. This role requires project management and organization skills.
In this role, you'll be...
* Leading product improvement projects based on feedback from users from Surveys, Focus Groups, Usability Tests, and internal reports
* Leading product development by sketching MVPs, designing and running tests to measure feature impact, identifying issues and solving them
* Acting as a focal point on the rollout of new features/projects, and sharing them with relevant stakeholders
* Developing trustful relationships to transparently communicate and align with all company stakeholders, including Chinese product teams, Brazilian Operations, Marketing, Customer Support, Safety, Legal, Finance, etc.
We're eager to be in touch because you have...
* Previous experience in product management and/or project management - mandatory
* Excellent written and verbal communication skills to interact with multiple internal and external stakeholders
* Organized and able to deal with multiple subjects and projects simultaneously
* Curiosity to learn new things, adapt to new contexts and explore market dynamics and user needs/behaviors through research
* Data‑driven thinking and comfortable with quantitative analysis (SQL is a plus)
* Full ownership mindset to be responsible and accountable for all initiatives supported by you
* Fluency in English, due to daily interactions, mandatory
* Academic background in Business Administration, Economics, Engineering, or related areas - preferred
* Design thinking process knowledge - differential
You'll love working at DiDi because...
We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data‑driven and strong believers in making informed decisions; we can navigate the business strategically by analyzing valuable metrics.
Win‑win collaboration: success is a team sport. We work to help partners and colleagues win, and we communicate with candor and execute with excellence.
We believe in integrity: integrity is at the core of our business. We act honestly, speak our minds, and listen to each other.
Growth: we strive to do better, venturing beyond our comfort zones, learning from mistakes, and helping each other grow.
Diversity and Inclusion: diversity is one of our biggest strengths. Our differences make us distinct; we respect each other and believe in equal opportunities for all.
Diversity & Inclusion
Diversity is not a vision of the future but a non‑negotiable value of who we are.
We practice inclusion, plurality, and respect. Governance by the Diversity Committee works with HR, leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães—though we acknowledge a long road ahead.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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