Overview
Location: Curitiba, BR,
Position Type: Graduate
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Do you have a passion for digital services, customer retention, and turning data into revenue?
Volvo Trucks Latin America is seeking a Portfolio Manager, Digital Services LATAM to join our team in Curitiba, Brazil. In this role, you will own the full lifecycle of Volvo Connect and CIV (Condução Inteligente Volvo) subscriptions across the region — from activation and invoicing to renewal and retention — with dedicated focus on customer engagement, usage monitoring, and subscription retention.
At Volvo Group, we believe sustainable and efficient transport is vital for society to prosper. Collaboration, innovation, and diversity enable us to move faster and tackle challenges that matter most.
Within Volvo Trucks Latin America, we are accelerating our digital transformation through connected services that add measurable value to our customers\' operations. The Digital Services team manages a growing portfolio of telematics, fuel efficiency, and uptime solutions across the region. This is an on-site role in Curitiba, working closely with dealers, market companies, and internal stakeholders.
What you will do ?
As Portfolio Manager, you will manage the complete subscription lifecycle of Volvo Connect and CIV — ensuring revenue protection, customer retention, and portfolio growth across Latin America, operating at the intersection of commercial, operational, and governance dimensions.
Key responsibilities include
* Operations ownership — coordinate CIV Advisors and Connect support specialists, ensuring process adherence and team continuity.
* Invoicing & revenue control — oversee billing accuracy, activation records, and financial control of digital service subscriptions.
* Contract & activation management — ensure efficient onboarding and full lifecycle tracking of subscriber contracts.
* Retention & renewal — proactively engage customers before contract expiration to reduce avoidable churn.
* Usage monitoring & engagement — manage trial conversions, usage follow-ups, and post-expiration outreach to strengthen perceived value.
* KPIs & governance — maintain portfolio visibility through Power BI dashboards and structured commercial reporting.
* Dealer network support — provide tools, processes, and guidance to increase digital services adoption at dealerships.
Who are you ?
A proactive, commercially minded professional with strong analytical skills and a customer-centric mindset. You are comfortable managing complex operational processes and translating portfolio data into actionable insights, combining attention to detail with a strategic view of business impact.
* Bachelor's degree in Business Administration, Engineering, Economics, or related fields.
* Experience in subscription management, digital services, or portfolio/contract management roles.
* Knowledge of connected services and telematics platforms (Volvo Connect or similar) is a strong advantage.
* Hands-on experience with Power BI or equivalent reporting and analytics tools.
* Familiarity with financial reconciliation, invoicing, and commercial KPI management.
* Lean or continuous improvement mindset.
* Fluent in Portuguese and English; Spanish is a strong advantage.
* Availability to travel across Latin America.
Why Join Us ?
At Volvo Trucks, you'll be part of a global company transforming services through people, connectivity, and innovation — with purpose, teamwork, and real opportunities to grow while directly influencing how customers experience and retain Volvo digital services every day.
If this sounds like the right match for you, we look forward to your application.
Selection process
This selection process will be conducted with the support of the consulting firm Apriori. At Volvo do Brasil, we value the candidate experience and collaborate with approved partners to ensure a professional selection process aligned with our values.
We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process.
We do not accept applications via mail.
About Volvo Group
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group\u2019s leading brands and entities. Volvo Group products and services ensure that people have food on the table, children arrive safely at school, and roads and buildings can be constructed. We are driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group means working with iconic brands and a global team focused on automated driving, electromobility and connectivity. Our people are passionate, collaborative, and learn continuously.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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