Location: BrusselsContract Type: Freelance/B2B or Employee - you decide!Education: Secondary SchoolProfile: European Passport holderITSM Configuration Management - CMDB/ITAMAnalyses the information and the processes needed to support business plans. Formulates functional and non-functional requirements of the business organisation and advises on the lifecycle of the information solutions. Evaluates the impact in terms of change management.Nature of the tasks- Lead the development and adoption of operational best practices for service management processes.- Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes.- Ensure that all processes are in place, are fit for purpose and follow the standard blue print.- Organize process advisory and tactical boards with process stakeholders.- To ensure the management and ongoing optimisation of a centralised and fully integrated toolset solution.- Ensure process owners and controllers are in place with clearly defined roles and responsibilities.- Ensuring that process KPI's are in place.- Maintain structure and content of the process documentation in the knowledge management system.- Organize process reviews in order to continually improve and drive the effectiveness of all processes.Knowledge and skills- Excellent understanding of IT service management best practices and standards (e.G. ITIL, IT4IT, ...).- Process delivery in multi-tower and multi-site environment.- Competent in using a variety of planning methodologies.- Strong analytical skills with ability to interpret data and statistics analysing.- Experience in forecasting/scheduling.- Ability to communicate verbally and in writing.- Ability to give presentations.