BJob description /bbr /br /As Customer Service Representative, you are the main point of contact for the customers when it comes to orders, production process follow up, deliveries and introduction of new products. Together with the team of colleagues in the Belgian office and worldwide you ensure the highest level of satisfaction and are able to provide a solution to any problem, either commercial or logistical.br /br /Main Responsibilties:br /- End-to-end customer service: from order intake to delivery and aftersales follow-upbr /- Processing and monitoring sales orders (order entry, production follow-up, delivery tracking)br /- Handling complaints and finding solutions in close cooperation with salesbr /- Daily coordination with internal departments and international stakeholdersbr /- Forecasting, demand management and stock monitoringbr /- Supporting the sales team with commercial and operational tasksbr /- Ensuring excellent customer satisfaction at all timesbr /br /Typical day:br /- Morning: order entry and administrative processingbr /- Afternoon: customer follow-up and complaint handlingbr /h3Profiel /h3- Bachelor’s degree in a related field or equivalent experiencebr /- Minimum of 2 years’ commercial experience in an international B-to B market environmentbr /- Experience with ERP systems and Microsoft Office Suitebr /- Knowledge of logistics, INCO terms and customs procedures is preferredbr /- Positive mindset, desire to learn and improve yourself as well as existing processes, attention to detail and problem solvingbr /- Proficient in English and Dutch both oral and written, German or Spanish are an advantageh3Aanbod /h3You will join a dynamic and international company where innovation and collaboration are key. br /In return for your commitment, you can expect an attractive and competitive salary package, complemented by a wide range of fringe benefits. br /br /- Permanent contract in a stable and growing international companybr /- Meal vouchers br /- Eco vouchers (€250/year)br /- Group insurancebr /- Hospitalisation insurancebr /- Bicycle allowance - Bicycle lease possibilitybr /- Monthly afterwork events and informal team activities (walking lunches, yoga, etc.)br /- Dynamic and engaged team with strong team spiritbr /br /Working modelbr /- Full-time (38h/week) or 4/5e possiblebr /- Working time system: 38h/week with reduction system (36.5h average) + ADV daysbr /- Hybrid working: 2 days home office / 3 days officebr /br /Additionally, you will have the opportunity to further develop your skills within a stable and growing organization that values both professional and personal growth.br /br /Interested in this opportunity? Submit your application online or forward your CV to