We’re Hiring a Client Service EngineerAre you passionate about broadcast technology, technical support, and customer service?Join our team and help us deliver high-quality solutions and support for professional broadcast systems!About the RoleThe Client Service Engineer will be responsible for providing technical support to customers, dealers, representatives, and affiliates in the installation, maintenance, troubleshooting, and operation of professional broadcast systems.Key Responsibilities:
- Provide technical support for professional broadcast products and systems
- Support installation, operation, maintenance, and troubleshooting activities
- Deliver technical training to dealers, representatives, and end users
- Coordinate on-site service, repairs, and equipment integration
- Participate in broadcast system design, implementation, and migration projects
- Evaluate and approve labor and spare parts warranty requests
- Manage warranty claims and support initiatives to optimize costsWhat We’re Looking For:Degree in Electronics, Electrical, Telecommunications Engineering, or related field3 to 5 years of experience providing support or service for professional broadcast equipment (IP networking: TCP/IP, multicast, VLANs, routing, SMPTE 2022, SMPTE 2110, PTP, video, codecs, transport stream analysis, networking)Advanced English and Spanish skillsStrong troubleshooting, problem-solving, and customer service skills