Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.
Major Duties and Responsibilities
1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operational system
3. Track and Trace Air Export files and reporting
4. Use Workflows on daily basis
5. Ensure arrival notices are communicated to overseas and customers
6. Ensure accurate and timely client and Service Providers billing
7. Interact with our customers in arranging their international shipments, meeting customer service standards
8. Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
9. Meet compliance at all times with internal and external regulations in accordance with government regulations
10. Understand department process flow, looking for best practices to improve operational efficiency and productivity
11. Ensure all customers standard operating procedures are in place and updated
12. Meet KPI standards in accordance with the Company's procedure
13. Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
14. 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
15. Understanding of air documentation process is a plus
16. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
17. Pro-active, strong organizational skills
18. Attention to detail
19. Good computer skills (Excel, Word, PowerPoint)
20. IATA certification (preferred)
21. Fluent in English and Dutch
22. Eligible to work in Belgium
Reporting Structure
23. Air Export Lead Agent, Supervisor and Manager