Job Description
As the Cash Office Responsible, you play a crucial role in ensuring that our back-of-house and cash office are both organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience.
Key Responsibilities:
* Deliver exceptional customer service through expert styling advice, strong product knowledge, and an engaging in-store experience
* Open and close the store, supporting the management team as needed
* Accurately process and bank daily sales
* Manage payroll input and ensure timely submissions
* Take ownership of store audit results and support team training on operational standards
* Receive, process, and manage deliveries efficiently
* Oversee daily store operations to ensure smooth and effective performance
* Maintain stock levels through regular replenishment
* Act as a brand ambassador, consistently delivering the best possible experience for every customer
Qualifications
* Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
* Action-oriented: Proactive and driven to take initiative and get things done with quality.
* Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
* Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
* Previous experience in retail has given you a good understanding of store operations and customer service best practices.
* English language skills
Preferable but not mandatory
* Experience handling administrative tasks such as cash handling, scheduling, and filing
* Team leadership: Some experience in organising and guiding teams—ideally in a retail setting—to deliver great service and complete tasks efficiently.
Additional Information
This is a part-time position with a contract of 24 hours a week. Apply by sending in your CV in english. Due to data policies, we only accept applications through our career page.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees receive a 25% staff discount, which can be used on all H&M Group brands in-store and online.
Our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .
In addition to this, Belgium-based colleagues also receive:
* A 25% personal discount on all H&M Group brands,
* A 13th month bonus,
* Holiday pay
* A HIP program (retirement bonus).
* The possibility of taking restaurant vouchers
* 70% coverage of public transport,
* Benefits at work
* Training