Position Summary
NetCracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for Service Order Management Services. You will take a lead customer-facing role within the Project Delivery Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.
Principal Duties And Responsibilities
* Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
* Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for B2C Services provisioning OSS Solution
* Lead requirements/design deliverables review and signoff process with customer
* Analyze customer’s business processes and network topology
* Prepare gap analyses, citing differences in customer requirements and product functionality
* Perform product demonstrations as necessary to introduce the customer to the product
* Develop and support a collaborative relationship with the technical team and end users from the customer side
* Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
* Work closely with delivery team to ensure functional and non-functional completeness of the solution
* Decompose business requirements into set of use-cases and functional requirements
* Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches
* Assist with UAT process to improve user’s experience
Experience And Requirements
* 5+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around OSS solutions.
* Strong customer communications skills
* Strong and solid background of telecom technologies – IP Core services, network backbone, Access network
* Strong business analysis background, preferably in an internet/software development company.
* Strong and solid background in Service Catalog and Order Management
* Organizational skills, able to work simultaneously on a number of assignments when required.
* Knowledge of business analysis principles and methodologies.
* Proven ability to work cross functionally to drive the accurate capture of requirement, resolving and closing down issues and information shortfalls as and when they appear.
* Experience of working with Agile methodology
* Ability to collaborate and solve challenges.
* Proven experience of successfully working within transformation projects, or projects with an environment B2B product
* Fluent English
* Availability to work in hybrid mode from office
Education
* Bachelor’s degree in Computer Science or a related field
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