Global Product Operations Manager - Client Incentives
Responsibilities
* Product operations owner of client incentive system; settlement/payout process owner.
* Ensure the accuracy of incentive calculation results.
* Work with Latin American regional policy makers to translate client incentive policies or business needs into system requirements; identify system incentive auto‑calculation gaps and create product requirements for system improvements.
* Drive system calculation library adoption within policy makers, sales and clients.
* Standardize client incentive settlement/payout process and execute the process to ensure timely and accurate incentive settlement.
* Be the power users of client incentive systems and drive system adoption among key users, including sales, clients and finance via sales enablement, marketing content production, training development, etc.
* Address both internal and external escalated system queries and explain calculation details to both internal sales and external clients.
* Build client incentive dashboard to meet regional needs and promote the dashboard to target users.
* GTM client‑facing tools with external clients by cooperating with internal sales representatives.
Qualifications
* 5+ years of working experience in the digital marketing, transaction or internet industries with Product Operations responsibilities; or data analytics & strategy role or management consulting.
* Advanced analytical skills; ability to gather, clean, and structure data for analysis and modeling using SQL and/or programming languages (e.g. Python, R), and BI visualization tools (e.g. Tableau, Power BI).
* Experience in business process design, optimization and execution.
* Experience in translating business needs to product requirements and driving system adoption.
* Ability to work cross‑functionally with multiple global teams and stakeholders; excellent relationship building, collaboration, negotiation and influence skills.
* Excellent communication, presentation and analytical skills. Ability to build strong compelling narratives and to simplify messaging to resonate with different audiences.
* Have the overall planning and coordination ability, work proactively, and are willing to accept challenges.
* Knowledge and working experience in client incentives are preferred.
* A fast learner with a good sense of judgement and original thinking. Ability to thrive in ambiguity and adjust quickly to change.
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