Ph3Overview /h3p5-10 years in service delivery or workplace management /ppEducation: Master\'s degree in ICT, Engineering, or Applied Economics. /ph3Required Skills /h3pSoft Skills: Strong communication skills; Structured and organized mindset /ph3Responsibilities /h3ulliLead and develop team leads and specialists. /liliEnsure SLAs are met and improve user satisfaction. /liliDrive process improvement and set priorities. /liliAlign business needs with IT actions. /liliDefine and drive workplace tools roadmap. /liliImplement self-service solutions for digital adoption. /liliManage external vendors and outsourcing partners. /li /ul /p #J-18808-Ljbffr