Salesforce Support wanted for an international end-user. The company is working with 7 different Salesforce products in 10 different regions.
This is a business that has invested heavily in the platform! If you want exposure to a genuinely complex Salesforce environment, this is it.
The role:
You'll own the ticket queue, triage user issues, write clear requirements, and pass them to the implementation team. Acting as a proxy product owner, you'll sit close to the business — speaking directly with users and stakeholders, understanding their needs, and translating them into structured, actionable inputs for the delivery team.
Key Responsibilities:
* First-line support to users and stakeholders via a ticketing system
* Analyse user and stakeholder needs and document them as clear requirements for the implementation team
* Stakeholder management across a primarily Belgium-based user base
* Maintain thorough documentation as a core part of the role
* Contribute ideas for process improvement within the Salesforce environment
* Collaborate with internal and external stakeholders
* Stay current with Salesforce product developments and flag relevant updates to the right people
Qualifications:
* Salesforce Certified Platform Administrator or equivalent certifications.
* 2+ years of experience working with Salesforce in a similar position.
* Strong stakeholder and communication skills
* Analytical mindset with attention to detail
* Comfortable working at pace in a collaborative, international environment
* English required; French or Dutch is an advantage
* Experience with Field Service processes is a bonus
Please note that no company car is provided. Candidates must be based within commutable distance of the Belgium office. You will be going into the office 3x per week.
Interested in hearing more? Please do not hesitate to apply!